Scarlett's Bowtique - 02920190817

www.scarlettsbowtique.co.uk

Girls Designer Clothing

We stock a large range of girls designer clothing from well known designers Agatha De La Prada, Mim-Pi, Catimini, Oilily, Fun & Fun, S&D, Mayoral, Monnalisa & many more!

The only girls designer clothing shop in Cardiff - come to us for the most up to date, fashionable little girls clothes around! Whether you want Cute, Funky, Princess, Formal or Everyday - we have it all!

With a great range of labels and superb quality items there is something for everyone.

*Price

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further reduced.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.


*Payment

We accept payment via paypal and also all major visa, debit and credit cards. When in your shopping cart mode if paying via visa, debit, or credit card mode click on the 'pay via paypal' link and it will give you the option to pay via also.

Please note we will only dispatch orders to the billing address of the card – We will not under any circumstances send to an alternative address – Any orders with alternative delivery will be cancelled and refunded!!

We will not process orders to UK addresses that have been processed with international cards!!


*Delivery

Your item(s) will be dispatched within 3 working days of cleared payment via our:

First Class recorded option £5.99.

Special Delivery option (Monday to Thursday) at £7.99 & (Friday & Saturday) at £14.99 will be posted same day if order is received before 1pm providing payment has cleared.

International signed for option at £14.99 will be posted within 3 working days providing payment has cleared.

Free UK Post (3-6 working days).

All items are sent by a traceable insured service enabling the parcel to be traced throughout transit and covers parcel for an inevitable loss or damage whilst in transit.


*Approximate Shipping Times

Great Britain: 1-3 working days
Europe: 3-6 working days
Rest of the world: 6-10 working days


*How to cancel an order

If you change your mind about an order please e-mail us at info@scarlettsbowtique.co.uk quoting your order number. Please not, we can only cancel an order and give you a full refund if the item has not been displatched, We will confirm your cancellation with an e-mai, if the item has already been dispatched please follow our returns policy.

*Returns

Once your item/s are received please check they are correct and report any faults to us via email within 3 days of receipt.

If for any reason you wish to return an item/s for a refund or exchange please contact us via email.

If you wish to return to return an item/s you must do so within 7 days of receipt of your item/s. Please ensure you enclose the original receipt.

Items returned to us after 7 days will be eligable for a gift certificate or exchange only.

Shipping and handling charges are not refundable. If you return a product that was part of a free or discounted delivery offer, but keep other products which ordered on their own would have attracted a full delivery charge, we will deduct the expected postage from the refund.

If a purchase includes a free gift, which is not included in the returned item(s), the cost of the gift will be deducted from the refund.

If delivery was free due to the value of the order and the returned items bring the value of the order below the free delivery threshold, the cost of delivery will be deducted from the refund.

You are entirely responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc.

We do not take responsibility for any additional charges, loss or delays in this process unless we have arranged to have your return collected using our own couriers.

The original delivery charge paid on your order or the cost of returning items to us will only be refunded to you in the case of damaged, faulty or incorrectly supplied items.


*International Returns

CUSTOMS & DUTY

To avoid incorrect Customs & Duty charges when your return arrives in the UK, you must mark your parcel as: "RETURNED UNWANTED GB MERCHANDISE"

PLEASE DO NOT USE FEDEX FOR YOUR RETURN

Fedex automatically charge customs and duty on every parcel returned to us which. This charge will automatically be deducted from your refund.

To return goods please follow this procedure:

1) You must email us with return /exchange details. Please do not ring.

2) Invoice or copy should be in the parcel.

3) All labels, tags and packing are still attached and intact.

4) The item has not been worn and is in original condition.

5) That you pack it neatly and securely for posting. If this is not done so, a £5.00 steaming and pressing charge will incur for each item.

6) Return postage is the customers responsibility.

7) Reason for return written inside parcel - either too big/too small - wrong size - faulty etc.

8) When we receive the item we will credit within 30 working days of receipt.

9) Swimwear items cannot be returned due to their nature.


*Faulty Items

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above returns periods for a refund, store credit or replacement.

All items returned as 'faulty' will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy.

The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 14 days.


We can only accept Sale or Promotional items for exchange or gift certificate only if returned within a 7 day period.

We regret to inform you that items reduced more than 40% are non-returnable or refundable.

This does not affect your statutory rights.


*Returning an item back to us

Please ensure item is returned to us via a traceable service such as 'insured recorded signed for' option as it is the CUSTOMERS RESPONSIBILITY to ensure the return reaches us in the condition it was received as stated above. We will not be held responsible for items that are lost in transit.

Returns:
Scarlett's Bowtique Limited
7 Wellfield Road
Roath
Cardiff
CF24 3NZ

Please ensure all postage costs have been covered by yourselves as we will not accept any parcels returned without the postage costs being paid.


*How long will my refund/exchange take?

Once a returned item is received and we have checked that it meets the above criteria the refund/exchange will process within 30 working days via original payment method. If exchanging item for a different size or different item an additional postal cost will incurred.

*Stock Availability

We will always try to fulfil orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

If it happens that an item sells out we will take it off the website at the earliest opportunity and it may not be made available again.

If items that you order should be out of stock/delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order to make you aware.

If we cannot contact you or receive no response, we will continue to process the remaining items on your order.

If there is an item on our website, but you cannot find your size - please email us at info@scarlettsbowtique.co.uk and we will be happy to help or have it ordered in for you if possible.

All items are subject to availability.

More information?

If you need more information about our products and services please e-mail us at info@scarlettsbowtique.co.uk and we will get back to you as soon as we can.


We do offer payment schemes and reserve items for you with a 25% deposit up to a 6 week reserve. Unpaid items after the 6 week period will be returned to our sales floor and you will lose your deposit.

Tags: Baby & Children's Clothing Store,Accessories Store